The Aviation Psychology Department of the IEP (IEP-AP) has been operating in the field since 2011, dealing with the specific training of flight personnel and technical personnel of aircraft/airlines (fixed wing and rotary wing) on Critical Incident Management, Counseling for the workplace health of aeronautical personnel, personnel selection for specific roles, risk assessment and audits, non-technical skills profiles and development of specific training and development plans for human resources.
Since 2020, the IEP-AP has been in charge of the implementation of the EASA CAT.GEN.MPA.215 regulation through interviews with the personnel of the HEMS bases aimed at assessing the work-related stress and the well-being of the crews.
In 2023 IEP became Corporate Member of the most important international agency of Aviation Psychology, the European Association for Aviation Psychology (EAAP).
We handle a toll-free number 24/7 for psychological support available to all employees. Through this number the aviation personnel can benefit of psychological counseling conducted by our psychotherapists specialized in Emergency Psychology and Aviation Psychology.
We set up and administer an Aeronautical Peer Support service which includes:
- Selection and training of Peer Supporters
- Supervision of Peer Supporters by our Aviation Psychologists
THE NEW EUROPEAN REGULATION FOR THE PROTECTION OF PSYCHOLOGICAL WELL-BEING OF AIRCRAFT CREWS
Following the Germanwings accident in 2015, the European Safety Agency (EASA) promoted the analysis and research of mitigation measures against the risk of similar events occurring. The Agency has identified, among other things, in the area of psychological well-being and positive mental health a fundamental element for the safety of commercial air transport.
These recommendations were implemented in 2018 by ENAC (Italian chapter of EASA), making it mandatory for all airlines to have a Mental Health Support service.
Of the six recommendations, points 2 and 6 are of significant importance:
2. Psychological assessment of pilots before they enter scheduled service and every two years during their entire career.
6. Introduction, within each airline, of a support/psychological assistance system for pilots.
For further information, you can view the legislation in its entirety.
We organize and manage the toll-free number available to pilots and technicians 24/7 to make Mental Health Support immediately accessible in case of need.
The IEP-AP has devised a specific training model for aeronautical Peer Support, which includes: the IEP-AP Interview for the selection of candidates for the role of Peer Supporter, a specialized training program of our own design and the implementation and management of the service through the constant monitoring and supervision of the Peer Supporters by our Aviation Psychologists.
THE WORKPLACE HEALTH OF THE AIRCRAFT PERSONNEL
IEP Team for Aviation
Rita Erica Fioravanzo (Manager Director)
Claudia Bonicatto and Mariarosa Bettiga (Project Managers)
– Specialist Psychologists –
Carmela Baldinu • Loretta Berti • Roberto Biella Battista • Riccardo Biella • Lia Calloni • Veronica Cortinovis • Angela Fiorletta • Daniele Malaguti • Marta Nanti • Ilaria Offredi • Annalisa Spampani • Eddy Spezzati • Serena Vitulo